Terms & Conditions.
Terms & Conditions
Please take the time to review these terms and conditions before you place an order for any product.
Product Warranty
Please reference our Product Warranty page for the full terms of our warranty.
Our Business Name & Credit Card Charges
Charges to your credit card for products that you order from this website will show on your statement as Trella Technologies, Inc. However some credit card companies abbreviate the name.
About Trella Technologies Inc. (“Trella”)
Trella provides technical, innovative solutions to make indoor and urban farming a sustainable, long-lasting industry. We design and provide ancillary products and supplies used for growing plants (each, a “Product” and collectively, “Products”). We conduct most of our operations through the Website which is our e-commerce platform. TrellaGro LST™ is our tradename and the name of our primary product.
Delivery and Potential Delays.
Delivery of the Product to you, regardless of the payment option selected, delivery may take more than 8-10 weeks from the time you place an order with us. Although we will make efforts to deliver the Product to you as soon as reasonably practicable, you understand and agree that there may be delays in delivery of the product. An Estimated Delivery is only an estimate, it is subject to changes, and Trella Technologies Inc. does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event of a delay in your Product shipment, Trella Technologies Inc. is not responsible for any damages that may occur due to such delay, nor shall it be obligated, except as set forth in these Terms & Conditions, to provide any discounts, refunds or credits due to any such delay. We will provide you periodic updates with respect to such delivery schedule.
All products ordered will be delivered to the shipping address you provide. We reserve the right to cancel an order placed by you at any time and for any lawful reason prior to our delivery of the product(s) and receipt of payment in full from you, provided that we will refund any fees that you prepaid for those products as described below. We may send an acknowledgment of receipt of your order to the email address you provide and/or proof of purchase information through the Trella Technologies Site or to your email address after your payment has been processed.
If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.
Payments and Cancellations.
We offer the following Payment options:
Pay in Full: we will debit your credit/debit card for the full purchase amount when you submit your order.
Pre-Order Deposit, Pay Later Plan: If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.
Cancellations for Orders Online: You can cancel an order for a full refund of your account’s paid balance up to 30 days from your original purchase and first payment date. Due to our build-to-order model, we regret that we cannot offer refunds for any amount paid after 30 days.
Confirmation or Rejection of Order Request.
We will use our best efforts to fulfill all orders for the Product. By placing an order, you agree that you are requesting an order, which we will then confirm or reject. By placing a request for an order, you authorize us to charge the purchase price (including applicable taxes, fees, customs duties and shipping costs), of your order against your selected method of payment. If we confirm your order, your Product will be delivered when it is ready according to the terms of this document. If we reject your order, we will notify you via email, and we may either: (1) refund any amounts we have charged against your selected method of payment; (2) or offer you a position on our wait-list for a later delivery, which you may accept or reject, where if you accept such position, we will retain any amounts charged to your selected method of payment. We reserve the right to reject an order or cancel a wait-list position at any time and for any reason.
Acceptance, Return and Cancelation.
Due to our build-to-order model, we regret that we can only offer refunds for up to 30 days after delivery.
We do offer a guarantee. For more information please see the terms in our Warranty.
We may, in our sole discretion, choose to send a technician to inspect the Product, or choose to instruct you to return your Product to us at the address specified in the materials shipped with your Product. Upon receiving your returned Product (in case we have instructed you to return the Product), we will inspect it and determine if it is in need of repair, and if so, if it is capable of repair. If it is capable of repair within sixty (60) days, we may elect to: (1) repair the defective Product and send it to you upon completion of repair; or (2) send you a new Product. If the defective Product is incapable of repair within sixty (60) days, we will ship a new Product to you. We will not be liable for any loss or damage to your returned Product, caused during the shipment of the returned Product. You agree that under no circumstances will you send to us a Product in which any controlled substance has ever been present. If you send us a Product in which any controlled substance has ever been present, we will destroy the Product and you shall not receive a new Product or any refund of any amounts paid to us, including, but not limited to the purchase price you paid for Product.
By placing an order for the Product, you hereby explicitly agree to waive any claim, or demand of any kind or form whatsoever against Trella Technologies Inc., with respect to the cancelation of your order.
Written quotes (mailed, emailed or faxed) may have modified return/exchange conditions that will supersede this return/exchange policy.
To cancel an order, please send an email message to emailus@trella.io.
Term Accounts
Term accounts are available to qualifying organizations. With some exceptions, we typically require a few pre-paid orders to establish order volume and frequency trends before we are able to offer terms. Please contact us for more details.
Our terms are Net 60 and are strictly enforced. We will not be able to process any order if your account is not up to date.
Pricing Information
All pricing is based on US dollars and is subject to change without notice. All charges are invoiced in US dollars and will be converted to your local currency by your credit card company.
Currency Exchange
Charges will be invoiced in US dollars and will be converted to your local currency by your credit card company. Pricing is only guaranteed to be accurate in US dollars.
Discount/Free Shipping
From time-to-time we may offer discounted or free shipping based on the purchase value of your order. Our discounted/free shipping offer is only available for orders placed on our website.
Duties, import fees, or taxes assessed by your country’s customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.
Shipping & Handling Costs
When applicable, shipping will be calculated during checkout.
Expediting
Since we build orders on a first-come, first serve basis, we are not able to expedite any orders. We want to be fair to all customers, and if we expedite one order, it means someone is going to get bumped down the schedule.
Product Liability
Trella Technologies’ sole obligation for products that prove to be defective by Trella’s own evaluation tests will be to repair or replace the products. Outside of our published warranty, Trella gives no warranty either expressed or implied and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall Trella’s liability exceed the buyers purchase price. Nor shall Trella be liable for any indirect or consequential damage. Notice of possible defective products must be made within 30 days of delivery. This warranty does not apply to products that have been subject to misuse including, but not limited to; the application of a reverse voltage, static discharge, overheating, water submersion, accident, modifications, or alteration which makes it impossible for Trella technicians to test the product. All product warranties are void if the electrical/control box or apex ring fixtures have been opened by the customer.
Trella is not responsible for the indirect exchange or resale of products to territories that are recognized under Federal or International trade embargos.
Use of our Website
By accessing our website (www.trella.io), you warrant and represent to us that you are legally entitled to do so and to make use of information made available via the website.
External Links
External links may be provided for your convenience, but they are beyond our control and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Misprints & Errors
We make every effort to ensure that the information provided on our website is current and accurate. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur despite our best efforts. Trella does not warrant that the content of our Website including, without limitation, product descriptions, availability or photographs, is accurate or complete.
Trella reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.
Technical Specifications & Product Information
Product information and specifications supplied on this website is based on information published by the respective product manufacturers and is provided for reference only. TRELLA, NOR ANY OF THEIR EMPLOYEES SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR OTHER LOSSES ARISING OUT OF ERRORS OR OMMISSIONS ON THEIR WEBSITE OR ON ANY PRINTED DOCUMENTATION PUBLISHED BY TRELLA TECHNOLOGIES INC.
We are constantly working to improve our product, as such the design and components may change from the time of product purchase to delivery. Please note that any images shown are for example and educational purposes only. Your unit may look slightly different from that shown, but overall functionality and performance will remain the same.
Technical Advice Disclaimer
It is expressly understood that any technical advice furnished (via email, telephone, blog or any other form of communication) by Trella or any of its employees with reference to the use of products is given gratis and Trella assumes no obligations or liability for the advice given or the results obtained. All such advice is given and accepted at the buyer’s risk. If you are not experienced with the use of electronics, or cultivation equipment or cultivation techniques, then we highly recommend that you engage an experienced electronics technician or engineer to provide you with assistance. TRELLA, NOR ANY OF THEIR EMPLOYEES SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR OTHER LOSSES ARISING OUT OF ANY ADVICE PROVIDED.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under USA and other copyright laws, and is the property of TRELLA. The collective work includes works that are licensed to Trella Technologies Inc Copyright (c) 2017, Trella Technologies Inc ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Trella or purchasing Trella products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Trella or to purchase Trella products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Trella. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Trella used in the site are trademarks or registered trademarks of Trella Technologies.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the province of Massachusetts, USA without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Trella products) shall be in the provincial or federal courts located in Massachusetts, USA. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Trella products) must be commenced within one (1) year after the claim or cause of action arises. Trella’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Trella may assign its rights and duties under this Agreement to any party at any time without notice to you.
Third-Party Links
In an attempt to provide increased value to our visitors, Trella may link to sites operated by third parties. However, even if the third party is affiliated with Trella, Trella has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Trella. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Trella seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Terms Of Use
Trella products are not designed or intended for use in connection with the illegal manufacturing, cultivation, or production of controlled substances. Our products are intended for residential or commercial horticultural and research uses in accordance with applicable law. The lawful and proper use of our products is a condition of their sale.
Any improper use of the Trella products voids the warranty otherwise provided. Any illegal use of our products could subject the user to severe fines, penalties and/or imprisonment under the law of your jurisdiction. All comments and testimonials presented, in any form, by customers are not the representations of, nor do they represent the opinions of, the manufacturers.
You acknowledge that neither Trella, nor any of its agents, affiliates, directors, employees and associates may be held liable, responsible or accountable for any type of damage, litigation or other legal action, which may arise either from your legal or illegal use of Trella products, websites, or consultation, and under no circumstances will you be eligible for any form of compensation from the aforementioned.
We reserve the right to amend and update these Terms and Conditions at any time without notice. Terms & Conditions were last updated on September 14th, 2023.