Warranty

Subject to the exclusions set forth below, Trella Technologies, LLC (“Trella”) warrants its automated horizontal plant-training system and integral control devices to be free from defect in material and workmanship (the “Limited Warranty”) for a period of three (3) years from the date of shipment from Trella facilities with standard warranty.   The TrellaGro LST model (“Product” or “Products”) will be considered defective in material or workmanship only if a total of 15% or more of the any standard finish or coating on a product shows cracking, peeling, excessive fading or corrosion defects during the warranty period. 

 

This Limited Warranty applies only when the Product is installed in applications in which ambient temperatures are within the range of intended operating temperatures. Trella will not be responsible under this Limited Warranty for any failure of the Product that is a result of external causes such as acts of nature; physical damage; environmental conditions; vandalism; fire; power failure, improper power supply, power surges or dips, or excessive switching; induced vibration; animal or insect activity; fault or negligence of purchaser, any end user of the Products or any third party not engaged by Trella; improper or unauthorized use, installation, handling, storage, alteration, maintenance or service or failure to comply with any applicable codes and/or recommendations or instructions of Trella; failure resulting from use with end user or third party supplied products, processes or materials; or any other occurrences beyond Trella’s reasonable control. Trella will also not be responsible under this Limited Warranty for any substantial deterioration in the fixture finish that is caused by failure to clean, inspect or maintain the finish of the Products. If the Products are used on existing foundations, anchorages or structures, the end user is solely responsible for the structural integrity of such existing foundations, anchorages or structures and all consequences arising from their use. Adequate records of operating history, maintenance, and/or testing must be kept by the end user and provided to Trella upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.

 

This Limited Warranty only applies to sales through the Trella internet website, or through authorized distributors or retailers. If the Products fail to comply with the terms of this Limited Warranty, at Trella’s option, Trella will repair or replace the Products with a new or refurbished product of the same – or a functionally equivalent – Products or component part.

 

This Limited Warranty excludes labor and equipment required to remove and/or reinstall original or replacement parts. This Limited Warranty extends only to the Products as delivered to, and is for the sole and exclusive benefit of, the original end user of the Products at the original location. This Limited Warranty may not be transferred or assigned by the original end user. The repair or replacement of any Products or component part within the Product  is the sole and exclusive remedy for failure of the Products to comply with the terms of this Limited Warranty and does not extend the Limited Warranty period. Warranty claims regarding the Products must be submitted in writing within (30) days of discovery of the defect or failure to an authorized Trella post-sales or customer service representative via email at emailus@trella.io.

 

Products may be required to be returned for inspection and verification of non-conformance by Trella but no Products will be accepted for inspection, verification or return unless accompanied by a “return authorization number” which can be obtained only from an authorized Trella post-sales or customer service representative.

 

THE FOREGOING WARRANTY TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES SET FORTH IN TRELLA’S TERMS AND CONDITIONS AND TRELLA EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, RELATING DIRECTLY OR INDIRECTLY TO THE PRODUCTS, WHETHER ORAL, WRITTEN, OR ARISING BY COURSE OF DEALING OR USAGE OF TRADE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO AGENT, DISTRIBUTOR OR OTHER SUPPLIER OF TRELLA PRODUCTS HAS THE AUTHORITY TO MODIFY OR AMEND THIS LIMITED WARRANTY WITHOUT EXPRESS WRITTEN AUTHORIZATION FROM TRELLA.

 

The total liability of Trella on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or resulting from, Trella’s performance or breach of this Limited Warranty, or from Trella’s sale, delivery, resale, repair, or replacement of any Products or the furnishing of any services, shall in no event exceed the purchase price allocable to the Products that give rise to the claim, and any and all such liability shall terminate upon the expiration of the warranty period specified above.

 

IN NO EVENT SHALL TRELLA BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, INCLUDING WITHOUT LIMITATION LABOR OR EQUIPMENT REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT PARTS, LOSS OF TIME, PROFITS OR REVENUES, LACK OR LOSS OF PRODUCTIVITY, INTEREST CHARGES OR COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, SYSTEMS, SERVICES OR DOWNTIME COSTS, DAMAGE TO OR LOSS OF USE OF PROPERTY OR EQUIPMENT OR ANY INCONVENIENCE ARISING OUT OF ANY BREACH OF THE FOREGOING LIMITED WARRANTY OR OBLIGATIONS UNDER SUCH LIMITED WARRANTY.

 

Trella reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance. Except as set forth in this Limited Warranty, all other provisions in the applicable Trella Terms and Conditions of Sale apply to any Products.